Mark McHale, Vice President for the UK and Ireland region at Arrow ECS, has well over thirty years’ experience in the IT industry, including two years overseas working in Africa and North America. Mark’s long service with the company – he joined in 1986 – has given him remarkable insight into an industry that continues to evolve at an ever-accelerating pace.
An early apprenticeship in electrical & electronic engineering proved a springboard for a successful career in IT sales, which culminated in his joining the Arrow ECS board as UK Sales Director over ten years ago. His most recent role at Arrow ECS was Managing Director for the Data Centre Solutions division of Arrow ECS business in the UK and Ireland.
Mark excels at recognising a market need and identifying the appropriate solutions to fulfil it, a vital sales skill that he brings to his current role. He enables Arrow ECS, our vendors and our channel partners to collectively seize opportunities presented by game-changing markets and the technologies within them such as cloud, digital and IoT to develop mutually profitable relationships.
It’s a time of transition, and in steering the business forward through a radically changing commercial and technological landscape, Mark balances his strategic vision of what the future will look like with a pragmatic and structured approach to implementation.
Specialist areas include mergers and acquisitions; emerging markets and technology; sales management and leadership; vendor and channel relationship management.
Justin is the Country Manager for the Arrow ECS Ireland business. Justin founded Commtech in 1997, where grew the business from a small technical consultancy to a highly successful distributor.
Commtech joined the Arrow business in March of 2018 and Justin transitioned to the Arrow leadership team to manage Arrow in Ireland.
Justin’s background is technical and he has a keen interest in all types of technology. He was responsible for spotting and sourcing many of Commtech’s key vendors in their early days.
Kieran Cooper, Arrow ECS Chief Financial Officer for UK & Ireland, has over 16 years’ experience in the IT industry. A graduate of Durham University Kieran subsequently qualified as a Chartered Accountant with Ernst & Young LLP in Leeds.
Following an initial move into industry with Gist logistics, Kieran joined the company in 2001 as Systems Accountant before progressing through roles as Management Accountant and Director of Finance to his current position of CFO, gaining an in depth knowledge of the business along the way.
Kieran’s responsibilities have grown with the business since it was acquired by Arrow at the end of 2006, overseeing growth in annual revenues from £200m to over £950m today.
As the face of IT changes so the role of Finance has evolved to meet the ever changing demands and challenges of customers, vendors and stakeholders, balancing the risks of modern business with commercial reality.
In its next stage of transition Kieran is positioning the Finance function to develop further and become more of a true business partner encompassing business understanding, commerciality, ethics, communication skills, analytical skills and professional judgement. Taken together Kieran believes these attributes will help Finance both determine business needs and help to meet them.
Paul Hayhurst has been in the world of distribution for over 20 years, spending the first 15 years at Sphinx CST before its acquisition, and the last 8 years with Arrow. A qualified Chartered Accountant, Paul has held several posts of responsibility over the years. Most recently, he has taken on the role of Services and Operations Director, and in this post has worked with most of our major vendors across infrastructure, virtualisation, Software-defined, networking and security.
Paul’s responsibilities include quote & configuration, renewals and warehousing & distribution. He and his specialist teams are dedicated to minimising the administrative overhead on our channel partners and to removing complexity from their business, helping them to seize new commercial opportunities, fulfil their customers’ requirements quickly and efficiently and realise the potential of repeat business.
In addition, Paul is responsible for Arrow’s three services businesses: Support, Training and Professional Services. These services enable channel partners to extend the scope and scale of their offering and close the door on the competition, while adding immense value to the end-user business.
Paul’s broad remit also takes in quality and compliance, driving the satisfaction of our channel partners and their customers through continuous improvement. He ensures that Arrow’s processes attain the highest industry standards, including ISO 9001 for quality and ISO 27001 for information security.
Paul is committed to streamlining and automating our business processes wherever possible to accelerate turnaround to our channel partners, improve accuracy and release our skilled teams to provide a personalised response to non-standard requests. He firmly believes that Arrow should not only meet our channel partners’ expectations but exceed them and add end-to-end value from the initial quote to implementation and beyond.
Russell Morris, Head of Marketing in Ireland as well as Next Generation Technologies, Cloud and Data Management for UK&I. Russell has over thirty years’ experience in marketing - his career spanning numerous market sectors including retail, professional services, telecommunications and IT.
After graduating in graphic design, Russell went on to work with ‘Renault’ on the redesign of their UK brand, as well as working with large corporate companies including ‘Natwest Bank’. This led to working for the retail giant ‘Arcadia Group’ and working on brands including Debenhams and TopShop/TopMan. Following a successful three years, Russell went to work with ‘The Body Shop International’ where he gained the responsibility for the global rebranding of the organisation as well as working closely with founder, Anita Roddick.
From there he began work with, ‘186k Limited’, a telecommunications start up - funded by National Grid Transco. Russell headed up the management and national rollout of corporate branding (prior to the acquisition of 186k Limited by Three).
This led to a role with Landmark Information Group, part of Daily Mail General Trust. Here he transformed the marketing capabilities and helped the business achieve increased revenues and multiple acquisitions. While at Landmark, Russell completed an MBA to supplement his graphic design and marketing experience.
Russell has proven experience at driving businesses forward and devising marketing campaigns that are both creative and build pipeline. This enables all the vendors that Russell is responsible for to have marketing campaigns that are clearly differentiated, that grab attention and drive revenues.
Specialist areas include graphic design; devising multi-touchpoint marketing campaigns; vendor and partner relationship management and doing this with a smile on his face.
Tony Murray, Finance Director – Ireland, has more than 13 years’ experience in the IT industry. Tony is a Chartered and Certified Accountant and a member of the ACCA.
Tony joined 'Commtech' in 2005 as Financial Manager gaining an in-depth knowledge of the business along the way, this led to progressing his role to Group Finance Director. On the sale of the company to Arrow in early 2018, Tony was appointed Finance Director for Ireland.
When the company joined the Arrow group, corporate reporting was quickly added to the monthly routine. As the face of IT changes, so the role of Finance must evolve to meet those ever changing needs and challenges of customers, vendors and other stakeholders, balancing business risk with commercial reality.